Arb-Direct

Postage costs

ARB-Direct charge £4.00 + VAT for postage and packaging with no minimum order value. Goods are transported directly to your required destination. Anybody ordering from Areas 2 and 3 as shown below please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or call us before placing your order. We will be more than happy to help.

Area 1 – England, Wales and parts of Scotland, excluding Highlands and Islands. (This area is made up of all postcodes not mentioned in areas 2 and 3)

Area 2 – The Highlands and Islands of Scotland. (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE)

Area 3 – Northern Ireland, Isle of Man, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)

Overseas Shipping

For delivery to europe and the rest of the world please contact us for shipping costs.

When can I expect my order?

If goods are in stock and the order is placed before 1pm we will dispatch your order the next working day. Delivery can otherwise take longer depending on product availability.

We always do our best to keep you up to date regarding the status of your order at all times. We will email you once your order has been processed and let you know when you can expect delivery. If an item is unavailable for any reason we will offer you the option of a replacement or of keeping the item on back order.

Any dates quoted for delivery of the Goods by the Seller are approximate only. And the Sellers shall not be liable for any delay in delivery of the Goods howsoever caused.

Change of delivery address?

The Goods will be delivered to the Buyer at the address stated on the confirmation of the Buyer’s order through our system. You can request for goods to be sent to an alternative address, other than the one stated in our system, however you will need to e-mail or call us with the alternate address before placing your order.

What if my delivery contains damaged goods?

In the unlikely event that you receive goods that are damaged or defective you must contact us immediately, were we will arrange for the damaged product to be sent back to us and the new products dispatched as soon as we receive the damaged goods. Alternatively we will refund to you the amount you paid for the goods in question provided that you notify us within 7 working days of delivery of the goods. Outside 7 days goods will have to be replaced at the customers own cost.

Returns

Our aim is to provide you with the highest levels of customer service possible. Please do not return any goods to us without first emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  Please note that any customer returning goods to us must pay the postage costs for the return in full.

What happens if items go missing in the post? (UK only)

If Items go missing in the post, Royal Mail terms and conditions state " No claims can be made until 15 working days has passed from the date of posting" after the 15 days has elapsed we will send another order and make a claim at the post office - the second order will be marked "2nd Order" just in case the first one turns up.